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Commercial support

Why a paid support option for our free open source software might be useful:
  • Is your NGINX production server down without any immediate workaround available?
  • Did you encounter a bug in NGINX affecting your users that you can't fix yourself?
  • Is there an optimization issue which requires expert attention?
  • Do you have an urgent technical question to ask?

We offer commercial support and professional services for NGINX directly from the core engineering team. Obtain top-notch advice, expedite bug fixes, and add features on top of the free open source NGINX software with the following enterprise-grade paid support options.

Commercial companies focused of delivering services around open source software, are welcome to become NGINX authorized resellers.

Please


Compact Essential Advanced Premium
Yearly fee
Incidents per month 2 10 unlimited unlimited
Response Time NBD 12 hours 6 hours 2 hours
Servers up to 10 up to 100 unlimited unlimited
Resolution Time 96
hours		 72
hours		 24/48/72 hours¹ 8/16/24 hours¹
Emergency bug fixes no yes yes yes
Contact e-mail, web e-mail, web, phone² e-mail, web, phone² e-mail, web, phone
Support phone calls per year — 4 hours² 12 hours² 24 hours
Design, implementation & optimization assistance — option³ yes yes
Prioritized development — — yes yes
Work made for hire — — — option³
¹ Resolution time SLA for high, medium and low severity issues
² Call scheduled in advance
³ Negotiated separately

General T&C

  • All services provided by NGINX Development and Support Team
  • Notifications about major bug fixes or security patches sent proactively when appropriate
  • A server is any single standalone physical server, or virtual machine instance running NGINX
  • New and interim software releases, updates and upgrades included in all plans
  • 12 month contracts, paid monthly or quarterly in advance

One of our chief goals in forming the company around NGINX was to provide a deeper level of support and quality control for our users, as well as a much needed documentation and a regular version updates containing new features. The relevant links to our F/OSS support resources are below.

Frequently asked questions

Q: I am trying to open Facebook, Yahoo!, Yandex, Tumblr, Google etc., and instead I am getting "Welcome to nginx!" page. A: Check this answer.
Check other frequently asked questions section on our community website.

Mailing Lists

You can browse the mailing lists. To post to a mailing list, you must first subscribe an e-mail address that you will use for posting.

Forums

Wiki

Development

Downloads

  • Download the latest NGINX packages for Linux